Front Office Shift Leader

Crimson Hotels Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a luxury hotel team in the heart of Kensington and Chelsea as a Front Office Shift Leader. This role offers a unique opportunity to supervise Front Desk operations and ensure exceptional customer service. You will be responsible for training staff, managing guest inquiries, and maximizing sales through up-selling. The hotel provides a supportive environment with numerous benefits, including career progression opportunities and a health cash plan. If you thrive in a dynamic atmosphere and have a passion for hospitality, this position is perfect for you.

Benefits

Health & Wellbeing Cash Plan

Go Hilton Discount Program

Life Assurance Scheme

Pension Scheme

Complimentary Meals on Duty

Opportunities for Internal Career Progression

Dry Cleaning and Uniform Laundering

Professional Training and Development

Paid Birthday Day Off

Employee Recognition Programs

Qualifications

• Previous experience in a customer-focused industry.
• Strong commitment to delivering high-level customer service.
• Calm, efficient, and organized with great attention to detail.

Responsibilities

• Supervise Front Desk operations to deliver exceptional customer service.
• Monitor receptionists' performance and provide training.
• Manage guest requests, inquiries, and complaints promptly.

Skills

Customer Service

Communication Skills

IT Proficiency

Attention to Detail

Teamwork

Multi-tasking

Job description

Here at 100 Queen’s Gate Hotel, Curio Collection by Hilton, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for an experienced Front Office Shift Leader to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.

The Role

As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.

Your main duties include:

• Advising your shift team of any special events or VIP Guests in the hotel

• Monitor the appearance, standards, and performance of receptionists with an emphasis on training and team work

• Maximize sales revenues through up-selling

• Manage Guest requests, inquiries, and complaints promptly and completely

* Assist with covering Duty Management during the day and to support with night coverage from time to time.

The Person

We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent presentation & grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

The Hotel

Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.

The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.