Front Office Porter

RBH; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Edinburgh is seeking a Porter to provide an exceptional experience for guests. You will greet guests upon arrival, assist with luggage, and coordinate with various teams for seamless operations. Ideal candidates will have a warm personality, excellent communication skills, and a proactive attitude. This role offers flexible working hours and various employee benefits including discounted hotel rates and additional leave for birthdays.

Benefits

Discounted hotel room rates for you and your friends & family

An additional day's leave for your birthday

Enhanced maternity, adoption & shared parental leave

Free meals on duty

Flexible working arrangements

Qualifications

• Previous experience in a customer-facing or hospitality role is preferred but not essential.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet all guests with a warm, professional welcome upon arrival.
• Assist with luggage handling during check-in and check-out.
• Offer local knowledge and recommendations to enhance the guest experience.
• Coordinate with reception and housekeeping teams for seamless operations.
• Maintain a clean, safe, and organized lobby and front entrance area.

Skills

Warm and friendly personality

Exceptional service delivery

Excellent communication skills

Proactive attitude

Good local knowledge of Edinburgh

Job description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated among the Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always looking for new talent to join us on our journey.

OUR HOTEL

Step into a role at Old Town Chambers, a luxury five-star property located just off Edinburgh’s historic Royal Mile. Blending modern elegance with the charm of the Old Town, our serviced apartments offer guests an unforgettable stay in the heart of the city.

Our Benefits

You will have access to a benefits package that truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much, much more!

A DAY IN THE LIFE OF A PORTER AT OUR HOTEL

• Greet all guests with a warm, professional welcome upon arrival.
• Assist with luggage handling during check-in and check-out.
• Review daily arrival and departure lists to prepare for guest needs.
• Offer local knowledge, recommendations, and directions to enhance the guest experience.
• Coordinate with reception and housekeeping teams for seamless operations.
• Support the front desk during busy periods, helping with guest queries and requests.
• Set up rooms for early arrivals and respond to special guest requirements.
• Assist with booking taxis, storing luggage, and other concierge duties.
• Maintain a clean, safe, and organized lobby and front entrance area.
• Anticipate guest needs and go above and beyond to exceed expectations.

What We Need From You

• A warm, friendly, and approachable personality with a genuine passion for hospitality.
• A strong guest-first mindset – pride in delivering exceptional service.
• Excellent communication skills and a confident, professional manner.
• A proactive attitude – hands-on, helpful, and ready to assist.
• Good local knowledge of Edinburgh or a willingness to learn quickly.
• The ability to stay calm and composed in a fast-paced environment.
• A reliable, punctual team player who takes pride in their appearance.
• Flexibility to work various shifts, including weekends and holidays.
• Previous experience in a customer-facing or hospitality role is preferred but not essential.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture. If you require reasonable adjustments at any point during our process, please contact us.