Front Office Manager - Luxury Hospitality, South Kensington

Malmaison Belfast; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-end hospitality firm in Greater London seeks a Front Office Manager to oversee guest services and lead a dedicated team. The successful candidate will have proven experience in a similar role, excellent communication skills, and a passion for customer service. As part of an amazing team, you will contribute to creating memorable experiences for guests. This is a full-time position with a salary starting from £34,000 per annum.

Qualifications

• Proven experience in a similar role with excellent communication skills.
• Enthusiastic individual with a passion for customer service.
• Hands-on attitude with attention to detail.

Responsibilities

• Direct and oversee the Front Office to ensure guest satisfaction.
• Provide leadership and support to the Front Office team.
• Ensure timely and accurate customer service.
• Handle customer feedback and specific guest requests.
• Monitor and develop team member performance.

Skills

Leadership

Customer service

Communication

Time management

Attention to detail

Job description

A high-end hospitality firm in Greater London seeks a Front Office Manager to oversee guest services and lead a dedicated team. The successful candidate will have proven experience in a similar role, excellent communication skills, and a passion for customer service. As part of an amazing team, you will contribute to creating memorable experiences for guests. This is a full-time position with a salary starting from £34,000 per annum.