Front Office Manager - Guest Experience & Team Lead

DHBE-Front Desk; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel in Greater London is seeking a Reception Manager to oversee the Front Office team and ensure outstanding guest experiences. The ideal candidate should have a background in hotel management, strong leadership skills, and a commitment to customer satisfaction. Responsibilities include managing daily front desk operations, addressing guest complaints, and developing team members. This role offers competitive pay and various perks, including free meals and uniform provision, as well as opportunities for personal and professional growth.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• Experience in a hotel environment preferred.
• Ability to coach and develop team members effectively.
• Positive and outgoing personality.

Responsibilities

• Lead the Front Office team and manage daily operations.
• Anticipate and fulfill guest needs for exceptional experiences.
• Prepare departmental rotas and ensure compliance with budgets.

Skills

Exceptional customer service

Team leadership

Attention to detail

Problem-solving skills

Job description

A leading hotel in Greater London is seeking a Reception Manager to oversee the Front Office team and ensure outstanding guest experiences. The ideal candidate should have a background in hotel management, strong leadership skills, and a commitment to customer satisfaction. Responsibilities include managing daily front desk operations, addressing guest complaints, and developing team members. This role offers competitive pay and various perks, including free meals and uniform provision, as well as opportunities for personal and professional growth.