Front Office Manager: Guest Experience & Revenue Leader

Berkshire News; England; À distance; GBP 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Gym access

Discounted food onsite

Pension scheme

Career development

Résumé du poste

Warner Hotels Group is seeking a Front Office Manager for Gunton Hall to lead Reception, Holiday Sales, and Night teams, ensuring warm and efficient guest experiences from arrival to departure.

You will drive guest satisfaction, coaching staff to promote packages, optimise rebooking, and collaborate with other departments to maintain high standards of service in a fast-paced environment.

Qualifications

• Strong knowledge of reservations systems and guest service standards.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with budgeting and revenue generation understanding.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Responsabilités

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
• Respond quickly to unexpected challenges, maintaining smooth operations and guest satisfaction.
• Drive holiday sales by coaching the team to promote packages and experiences while maintaining integrity and care in every recommendation.
• Be an expert in the rebooking process & drive onsite break sales.
• Challenge existing processes by introducing ideas that enhance efficiency and guest journeys.
• Maintain world-class front office standards through refining procedures, technology use, and training.
• Ensure accurate reservations, billing, and guest communications, delivering on promises.

Connaissances

Reservations systems

Leadership

Commercial acumen

Communication

Team motivation

Description du poste

Warner Hotels Group is seeking a Front Office Manager for Gunton Hall to lead Reception, Holiday Sales, and Night teams, ensuring warm and efficient guest experiences from arrival to departure.

You will drive guest satisfaction, coaching staff to promote packages, optimise rebooking, and collaborate with other departments to maintain high standards of service in a fast-paced environment.