Front Office Guest Experience Specialist

Berkshire News

Chipping Norton

Remote

GBP 11,000 - 19,000

Full time

7 days ago

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Benefits offered by this job

Free gym access

60% food discount onsite

Pension scheme

28 days annual leave

Job summary

Warner Hotels Group at Heythrop Park is seeking a Front Office Team Member to welcome guests from check-in to check-out, maximise sales opportunities, and provide knowledgeable advice on hotel experiences. You’ll work with a close-knit team and help ensure every guest feels valued and cared for during their stay.

The role offers development through recognised qualifications, 28 days of annual leave, gym access, discounts, pension, and supportive in-house training.

Qualifications

Experience in a guest-facing role in hospitality, retail, leisure or a similar environment.
Strong communication and interpersonal skills with a warm, welcoming personality.
Ability to upsell experiences and hotel packages confidently and informatively.

Responsibilities

Support the smooth operation of Front Office, maintaining high standards and resolving issues promptly.
Use Front Office systems and equipment to ensure a seamless guest journey.
Maintain a visible, proactive presence in guest areas to welcome and assist guests throughout their stay.
Uphold health, safety, hygiene and compliance standards in the Front Office.
Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences.

Skills

Guest service

Communication

CRM systems

Reservation systems

Upselling

Tools

PMS software

Job description

The role offers development through recognised qualifications, 28 days of annual leave, gym access, discounts, pension, and supportive in-house training.

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