Front Office Manager: Lead Guest Experience & Revenue

Warner Leisure Hotels; Lowestoft; Presencial; GBP 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gym access

60% onsite food discount

Pension scheme

28 days annual leave

Cycle to Work Scheme

20% discount at Warner breaks

Staff discounts platform

Employee assistance programme

Life assurance

Free car parking onsite

Family friendly policies

Refer a friend scheme

Aslan rewards platform

Discount platform access

Wages on demand via Aslan

Care concierge

Glow Getters

Long Service Awards

Descripción de la vacante

Warner Leisure Hotels' Gunton Hall is seeking a Front Office Manager to lead the Reception, Holiday Sales and Night teams, delivering warm, efficient service from arrival to departure.

You will drive guest satisfaction and commercial performance through proactive leadership, training and collaboration with housekeeping, F&B and other departments, while maintaining the highest standards of service.

Formación

• Proven leadership in front office or hospitality operations.
• Strong knowledge of reservations systems and guest service standards.
• Commercial acumen with budgeting and driving revenue.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Responsabilidades

• Lead Reception, Holiday Sales and Night teams to deliver exceptional guest experiences.
• Coach team to promote packages and experiences to drive revenue.
• Ensure accurate reservations, billing, and guest communications.
• Maintain high front office standards through training and process refinement.
• Collaborate with Housekeeping and F&B to ensure seamless guest journeys.
• Monitor performance metrics and guest feedback to refine strategies.

Conocimientos

Reservations system

Guest service standards

Sales techniques

Leadership experience

Budgeting

Revenue generation

Communication

Problem solving

Team leadership

Descripción del empleo

Warner Leisure Hotels' Gunton Hall is seeking a Front Office Manager to lead the Reception, Holiday Sales and Night teams, delivering warm, efficient service from arrival to departure.

You will drive guest satisfaction and commercial performance through proactive leadership, training and collaboration with housekeeping, F&B and other departments, while maintaining the highest standards of service.