Front Office Manager

Warner Hotels; Lowestoft; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Gym & leisure facilities

60% food discount onsite

Pension scheme

Career development opportunities

28 days annual leave

Cycle to Work

Staff discounts Warner/Butlins/Haven

Wellbeing support

Job summary

Gunton Hall, part of Warner Hotels Group, is seeking a Front Office Manager to lead reception, holiday sales and night teams and drive exceptional guest experiences from arrival to departure.

The role combines operational excellence with strong leadership to maintain the highest standards of service while adapting to guest and business needs. Competitive salary £30,000 - £35,000, plus benefits.

Qualifications

• Strong knowledge of reservations systems and guest service standards.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with budgeting and revenue generation experience.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Responsibilities

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
• Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to promote packages and experiences, contributing to revenue growth.
• Be an expert in the rebooking process and drive onsite break sales.
• Introduce innovative ideas to enhance efficiency, improve guest journeys, and elevate service standards.
• Maintain world-class standards in front office operations through refinement of procedures, technology use, and training.
• Ensure accurate reservations, billing, and guest communications, delivering commitments on time.
• Collaborate with housekeeping, F&B, and other departments for seamless guest experiences.
• Lead, coach, and develop the reception, holiday sales, and night teams, fostering trust and professional growth.
• Monitor performance metrics, guest feedback, and occupancy trends to refine strategies.
• Ensure health, safety, and data protection standards are met.

Skills

Reservations systems

Leadership experience

Commercial acumen

Communication skills

Team leadership

Job description

Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course.

Salary £30,000 - £35,000.

We have a fantastic opportunity for a Front Office Manager. The Front Office Manager leads the Reception, Holiday Sales and Night teams to deliver exceptional experiences from arrival to departure. This role combines operational excellence with strong leadership, ensuring every interaction is welcoming, efficient and reflects the highest standards of service while adapting quickly to changing guest and business needs.

Through innovation and a proactive approach, the Front Office Manager continually looks for ways to improve the guest journey, raise standards and drive commercial performance. Working collaboratively across the hotel, this role creates a positive, high-performing culture where teams are supported, empowered and motivated to achieve success together.

Responsibilities:

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, andaccurateservice at every touchpoint.
• Stay poised and ready to respond to unexpected challenges, adapting quickly tomaintainsmooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth whilemaintainingintegrity and care in every recommendation.
• Be an expert in the rebooking process & drive onsite break sales
• Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
• Maintainworld-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
• Keep promises by ensuringaccuratereservations, billing, and guest communications, delivering commitments on time and to the highest standard.
• Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
• Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
• Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
• Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.

Behaviours,Skills & Experience

• Strong knowledge of reservations systems, guest service standards, and sales techniques.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with experience in budgeting and revenue generation.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]