Front Office Guest Experience Specialist

Warner Hotels; Chipping Norton; Presencial; GBP 11.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym access

Food discount

Pension

Career development

Annual leave

Descripción de la vacante

Warner Hotels is seeking a Front Office Team Member to welcome guests from arrival to departure. You’ll be the first and last point of contact, delivering warm, attentive service and helping guests create memorable experiences during their stay.

You’ll work with a close-knit team across reception and holiday sales, handle check-ins/outs, upsell experiences, and maintain high standards of guest care. The role offers career development through qualifications and extensive benefits.

Formación

• Experience in guest-facing roles within hospitality.
• Strong customer service and communication skills.
• Ability to upsell hotel experiences and handle front desk operations.

Responsabilidades

• Maintain smooth front office operations and resolve issues promptly.
• Provide proactive guest support and upsell hotel experiences.
• Uphold health, safety, and compliance standards.
• Support revenue generation through sales opportunities.
• Escalate urgent matters to senior leaders.
• Collaborate with teams for events and guest journeys.

Conocimientos

Guest service

Hospitality experience

Herramientas

Reservation systems

CRM platforms

Hotel software

Descripción del empleo

Warner Hotels is seeking a Front Office Team Member to welcome guests from arrival to departure. You’ll be the first and last point of contact, delivering warm, attentive service and helping guests create memorable experiences during their stay.

You’ll work with a close-knit team across reception and holiday sales, handle check-ins/outs, upsell experiences, and maintain high standards of guest care. The role offers career development through qualifications and extensive benefits.