Duty Manager: Lead Guest Experience & Hotel Operations

Warner Hotels; Windsor; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free gym & leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave

Cycle to work scheme

Aslan discounts and rewards

Employee assistance programme

Free parking onsite

Job summary

Warner Hotels is recruiting a Duty Manager for its Runnymede on Thames property. You will be the face and operational heartbeat during shifts, leading from the front across reception, housekeeping, F&B and night operations to deliver service excellence.

We seek a proactive leader with hospitality experience, strong communication, and a focus on safety and guest satisfaction. Enjoy staff coaching, development opportunities, and a range of hotel benefits.

Qualifications

• Experience in guest-facing supervisory or management roles in hospitality.
• Strong leadership and team coaching skills.
• Excellent written and verbal communication with guests and colleagues.

Responsibilities

• Maintain a visible management presence across guest areas and engage with guests; resolve concerns professionally.
• Ensure consistent service across bars, restaurants and entertainment spaces.
• Lead from the front during shifts; oversee reception, housekeeping, F&B and night operations.
• Take responsibility for guest and team safety; attend first-aid incidents and ensure safety compliance.
• Coach staff in-the-moment to uphold standards and service excellence.
• Coordinate cross-department communication and act as escalation point for supervisors.
• Monitor energy use and implement cost-conscious decisions without compromising guest experience.

Skills

Guest service

Leadership

Communication

Problem solving

Health & Safety knowledge

First Aid

Education

Hospitality management qualification

Tools

POS systems

Job description

Warner Hotels is recruiting a Duty Manager for its Runnymede on Thames property. You will be the face and operational heartbeat during shifts, leading from the front across reception, housekeeping, F&B and night operations to deliver service excellence.

We seek a proactive leader with hospitality experience, strong communication, and a focus on safety and guest satisfaction. Enjoy staff coaching, development opportunities, and a range of hotel benefits.