Duty Manager: Lead Guest Experience & Hotel Operations

Warner Hotels; Windsor; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gym & leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave

Cycle to work scheme

Aslan discounts and rewards

Employee assistance programme

Free parking onsite

Descripción de la vacante

Warner Hotels is recruiting a Duty Manager for its Runnymede on Thames property. You will be the face and operational heartbeat during shifts, leading from the front across reception, housekeeping, F&B and night operations to deliver service excellence.

We seek a proactive leader with hospitality experience, strong communication, and a focus on safety and guest satisfaction. Enjoy staff coaching, development opportunities, and a range of hotel benefits.

Formación

• Experience in guest-facing supervisory or management roles in hospitality.
• Strong leadership and team coaching skills.
• Excellent written and verbal communication with guests and colleagues.

Responsabilidades

• Maintain a visible management presence across guest areas and engage with guests; resolve concerns professionally.
• Ensure consistent service across bars, restaurants and entertainment spaces.
• Lead from the front during shifts; oversee reception, housekeeping, F&B and night operations.
• Take responsibility for guest and team safety; attend first-aid incidents and ensure safety compliance.
• Coach staff in-the-moment to uphold standards and service excellence.
• Coordinate cross-department communication and act as escalation point for supervisors.
• Monitor energy use and implement cost-conscious decisions without compromising guest experience.

Conocimientos

Guest service

Leadership

Communication

Problem solving

Health & Safety knowledge

First Aid

Educación

Hospitality management qualification

Herramientas

POS systems

Descripción del empleo

Warner Hotels is recruiting a Duty Manager for its Runnymede on Thames property. You will be the face and operational heartbeat during shifts, leading from the front across reception, housekeeping, F&B and night operations to deliver service excellence.

We seek a proactive leader with hospitality experience, strong communication, and a focus on safety and guest satisfaction. Enjoy staff coaching, development opportunities, and a range of hotel benefits.