Front Office Manager: Elevate Guest Experience & Revenue

Warner Hotels; Lowestoft; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Gym & leisure facilities

60% food discount onsite

Pension scheme

Career development opportunities

28 days annual leave

Cycle to Work

Staff discounts Warner/Butlins/Haven

Wellbeing support

Job summary

Gunton Hall, part of Warner Hotels Group, is seeking a Front Office Manager to lead reception, holiday sales and night teams and drive exceptional guest experiences from arrival to departure.

The role combines operational excellence with strong leadership to maintain the highest standards of service while adapting to guest and business needs. Competitive salary £30,000 - £35,000, plus benefits.

Qualifications

• Strong knowledge of reservations systems and guest service standards.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with budgeting and revenue generation experience.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Responsibilities

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
• Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to promote packages and experiences, contributing to revenue growth.
• Be an expert in the rebooking process and drive onsite break sales.
• Introduce innovative ideas to enhance efficiency, improve guest journeys, and elevate service standards.
• Maintain world-class standards in front office operations through refinement of procedures, technology use, and training.
• Ensure accurate reservations, billing, and guest communications, delivering commitments on time.
• Collaborate with housekeeping, F&B, and other departments for seamless guest experiences.
• Lead, coach, and develop the reception, holiday sales, and night teams, fostering trust and professional growth.
• Monitor performance metrics, guest feedback, and occupancy trends to refine strategies.
• Ensure health, safety, and data protection standards are met.

Skills

Reservations systems

Leadership experience

Commercial acumen

Communication skills

Team leadership

Job description

Gunton Hall, part of Warner Hotels Group, is seeking a Front Office Manager to lead reception, holiday sales and night teams and drive exceptional guest experiences from arrival to departure.

The role combines operational excellence with strong leadership to maintain the highest standards of service while adapting to guest and business needs. Competitive salary £30,000 - £35,000, plus benefits.