Front Office Manager – Gunton Hall Coastal Village

Warner Leisure Hotels; Lowestoft; Sur place; GBP 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Free gym access

60% onsite food discount

Pension scheme

28 days annual leave

Cycle to Work Scheme

20% discount at Warner breaks

Staff discounts platform

Employee assistance programme

Life assurance

Free car parking onsite

Family friendly policies

Refer a friend scheme

Aslan rewards platform

Discount platform access

Wages on demand via Aslan

Care concierge

Glow Getters

Long Service Awards

Résumé du poste

Warner Leisure Hotels' Gunton Hall is seeking a Front Office Manager to lead the Reception, Holiday Sales and Night teams, delivering warm, efficient service from arrival to departure.

You will drive guest satisfaction and commercial performance through proactive leadership, training and collaboration with housekeeping, F&B and other departments, while maintaining the highest standards of service.

Qualifications

• Proven leadership in front office or hospitality operations.
• Strong knowledge of reservations systems and guest service standards.
• Commercial acumen with budgeting and driving revenue.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Responsabilités

• Lead Reception, Holiday Sales and Night teams to deliver exceptional guest experiences.
• Coach team to promote packages and experiences to drive revenue.
• Ensure accurate reservations, billing, and guest communications.
• Maintain high front office standards through training and process refinement.
• Collaborate with Housekeeping and F&B to ensure seamless guest journeys.
• Monitor performance metrics and guest feedback to refine strategies.

Connaissances

Reservations system

Guest service standards

Sales techniques

Leadership experience

Budgeting

Revenue generation

Communication

Problem solving

Team leadership

Description du poste

Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course.

Salary £29,000 – £33,000.

We have a fantastic opportunity for a Front Office Manager. The Front Office Manager leads the Reception, Holiday Sales and Night teams to deliver exceptional experiences from arrival to departure. This role combines operational excellence with strong leadership, ensuring every interaction is welcoming, efficient and reflects the highest standards of service while adapting quickly to changing guest and business needs.

Through innovation and a proactive approach, the Front Office Manager continually looks for ways to improve the guest journey, raise standards and drive commercial performance. Working collaboratively across the hotel, this role creates a positive, high-performing culture where teams are supported, empowered and motivated to achieve success together.

Responsibilities:

• Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, andaccurateservice at every touchpoint.
• Stay poised and ready to respond to unexpected challenges, adapting quickly tomaintainsmooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth whilemaintainingintegrity and care in every recommendation.
• Be an expert in the rebooking process & drive onsite break sales
• Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
• Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
• Keep promises by ensuringaccuratereservations, billing, and guest communications, delivering commitments on time and to the highest standard.
• Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
• Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
• Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
• Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.

Behaviours,Skills& Experience

• Strong knowledge of reservations systems, guest service standards, and sales techniques.
• Proven leadership experience in front office or hospitality operations.
• Commercial acumen with experience in budgeting and revenue generation.
• Excellent communication and problem-solving skills.
• Ability to lead and inspire a diverse team in a fast-paced environment.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum – including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: [e-mail]

Location: Gunton Hall Coastal Village, Gunton, NR32 5DF