Guest Experience Host – Front Office

Berkshire News; Borough of Runnymede; A distancia; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym access

Food discount

Pension

Career development

28 days annual leave

Cycle to work

Employee discounts

Descripción de la vacante

Warner Hotels is seeking a Front Office Team Member to be the first and last point of contact for guests, ensuring memorable experiences from arrival to departure. You'll welcome guests, maximise sales opportunities, and provide knowledgeable advice on the hotel's experiences.

You will grow your skills in delivering exceptional customer service within a supportive team and contribute to a seamless guest journey across reception and holiday sales.

Formación

• Experience in hospitality or guest-facing roles is essential.
• Strong communication and interpersonal skills to create a welcoming atmosphere.
• Ability to upsell hotel experiences and services confidently.

Responsabilidades

• Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day-to-day issues with guidance from senior managers.
• Use and maintain Front Office systems and equipment to ensure a seamless guest journey.
• Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed and informed.
• Uphold health, safety, hygiene, and compliance standards within the Front Office environment.

Conocimientos

Customer service

Communication

Guest experience

Upselling

Herramientas

Front Office systems

CRM platforms

Hotel PMS

Descripción del empleo

Warner Hotels is seeking a Front Office Team Member to be the first and last point of contact for guests, ensuring memorable experiences from arrival to departure. You'll welcome guests, maximise sales opportunities, and provide knowledgeable advice on the hotel's experiences.

You will grow your skills in delivering exceptional customer service within a supportive team and contribute to a seamless guest journey across reception and holiday sales.