Guest Experience Front Desk Associate - Growth & Perks

Warner Hotels; Lidstone; Presencial; GBP 11.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gym and leisure facilities

60% discounted onsite food

Pension scheme

Career development opportunities (qual

Descripción de la vacante

Warner Hotels is seeking a Front Office Team Member to enhance the guest journey from arrival to departure. You’ll be the first and last point of contact, delivering exceptional service while growing your skills in a supportive team environment at Heythrop Park.

The role focuses on maintaining high standards in operations, upselling experiences, and ensuring guest comfort across reception and related front-office areas. A welcoming, confident personality is essential.

Formación

• Experience in guest-facing roles in hospitality, retail, leisure, or similar customer-focused environments.

Responsabilidades

• Maintain high operational standards in Front Office and resolve issues with guidance from senior managers.
• Provide proactive guest support and ensure a welcoming, informative guest journey from arrival to departure.
• Uphold health, safety, hygiene, and compliance standards in Front Office.
• Support revenue generation by promoting hotel experiences confidently.
• Escalate urgent matters to senior leaders to maintain guest satisfaction.
• Collaborate with internal teams to support events and guest journey requirements.

Descripción del empleo

Warner Hotels is seeking a Front Office Team Member to enhance the guest journey from arrival to departure. You’ll be the first and last point of contact, delivering exceptional service while growing your skills in a supportive team environment at Heythrop Park.

The role focuses on maintaining high standards in operations, upselling experiences, and ensuring guest comfort across reception and related front-office areas. A welcoming, confident personality is essential.