Front Office Manager - Coldra Court Hotel

The Celtic Collection; Caerleon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hospitality group in Wales is seeking a Front Office Manager for its Coldra Court Hotel. The successful candidate will ensure exceptional service, lead a high-performing team, and create memorable guest experiences. Strong leadership skills and experience in Rooms Division are essential. Benefits include career development, discounts, and a supportive work environment.

Benefits

Career development training

Discounts on food & beverage

Discounted leisure membership

Free GP virtual appointments

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Strong hands-on leadership style with a commitment to excellence.
• Experience in Rooms Division, particularly in a high-volume environment.
• Outstanding people management skills with the ability to inspire a team.

Responsibilities

• Maintain highest level of service quality throughout the property.
• Provide seamless operational support for guest experiences.
• Anticipate guest needs and create lasting impressions.

Skills

People management

Leadership

Operational support

Customer service

Tools

Opera system

Job description

Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Manager based at our Coldra Court Hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.

Responsibilities

• Maintain the highest level of service quality throughout the property.
• Be the backbone of Front Office – provide seamless operational support for a smooth and flawless guest experience.
• Go beyond expectations – anticipate guest needs and create moments that leave a lasting impression.
• Stay cool under pressure – thrive in fast‑paced environments and keep things running effortlessly during peak times.
• Turn first‑time guests into loyal visitors – create such an incredible experience that they can’t wait to return!

Qualifications

• A highly skilled manager with a strong, hands‑on leadership style – someone who tackles challenges head‑on and thrives under pressure.
• Outstanding people management skills – you’ll inspire, organise, and lead a high‑performing team to success.
• Rooms Division expertise – your experience in this sector of the hospitality industry is essential, especially in a quality‑driven, high‑volume environment.
• Flexibility & dedication – our guests deserve the best, and sometimes that means going the extra mile.
• A passion for excellence – our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
• Opera system knowledge – a plus, but not a dealbreaker!

Benefits

• Access to career development training from day one.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end‑of‑year awards.

Growth with us

• I am equipped, trained, and supported to do THE BEST JOB I CAN.
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS.
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment.
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role.
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED.
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY.