Front Office Manager

Malmaison Belfast; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-end hospitality firm in Greater London seeks a Front Office Manager to oversee guest services and lead a dedicated team. The successful candidate will have proven experience in a similar role, excellent communication skills, and a passion for customer service. As part of an amazing team, you will contribute to creating memorable experiences for guests. This is a full-time position with a salary starting from £34,000 per annum.

Qualifications

• Proven experience in a similar role with excellent communication skills.
• Enthusiastic individual with a passion for customer service.
• Hands-on attitude with attention to detail.

Responsibilities

• Direct and oversee the Front Office to ensure guest satisfaction.
• Provide leadership and support to the Front Office team.
• Ensure timely and accurate customer service.
• Handle customer feedback and specific guest requests.
• Monitor and develop team member performance.

Skills

Leadership

Customer service

Communication

Time management

Attention to detail

Job description

FRONT OFFICE MANAGER, FRASER SUITES

From £34,000 Per Annum, 40 Hours

Permanent Contract

South Kensington Queens Gate

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for both short and long stays.

What you will be doing as an Front Office Manager;

• Direct and oversee the Front Office to ensure guest satisfaction and safety.
• Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties whilst being the Management representative during these hours.
• Ensure timely and accurate customer service.
• Handle customer feedback and specific guest requests.
• Monitor and develop team member performance.
• Work closely with the housekeeping and maintenance departments to improve guest service and foster cross departmental communication.
• Always maintain a professional and high-quality service orientated environment.
• Ensure companies policies and security requirements are met.

You have proven experience in a similar role with excellent communication skills, being able to lead and inspire people to be their best. You are an enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. You have a hands‑on attitude with attention to detail and experience in working in the Front Office Department. If you are an excellent communicator and problem solver this role will help you develop these skills further, bridging communication between customer and management. Please note to be considered for this role you must be eligible to work in the UK.

What we’re looking for:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

Does this sound like you? Then click Apply Now.