Front Office Lead: Guest Experience & Revenue Growth

ibis, ibis Styles, ibis budget; Reading; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Free nights (UK)

Restaurant discounts

Worldwide rates

Accor Academy

Job summary

Accor is seeking a proactive and guest-focused Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency.

You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and contribute to budgeting and reporting, with opportunities for growth within Accor.

Qualifications

• Experience in a Front Office supervisory or management role in hotels.
• Strong leadership, team management and staff development skills.
• Excellent communication and guest-satisfaction focus.
• Proficiency in front office operations and hotel systems.

Responsibilities

• Oversee daily front office operations and guest experiences.
• Lead, motivate, and develop the front office team.
• Coordinate with other departments to ensure smooth operations.
• Manage guest feedback and complaints and oversee financial procedures.
• Drive revenue through upselling and yield management.

Skills

Leadership

Staff development

Guest satisfaction

Communication

Problem solving

Organisational skills

Hotel systems

Microsoft Office

Tools

Hotel management systems

Microsoft Office

Job description

Accor is seeking a proactive and guest-focused Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency.

You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and contribute to budgeting and reporting, with opportunities for growth within Accor.