Assistant Front Office Manager — Lead Guest Experience

Acco; Reading; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount in Accor Restaurants

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global career opportunities

Job summary

Accor in the United Kingdom is seeking a proactive Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency.

You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and oversee operational, financial, and security procedures.

Qualifications

• Experience supervising a front office team in a hotel environment.
• Proven ability to manage guest feedback and complaints.
• Strong leadership and staff development skills.
• Excellent communication and problem-solving abilities.
• Proficient in hotel systems, reservations and night audit procedures.

Responsibilities

• Lead, motivate and develop the front office team.
• Coordinate with other departments to ensure guest satisfaction.
• Drive revenue through upselling and yield management.
• Support budgeting and reporting for the front office.

Skills

Front Office management

Guest service

Upselling

English fluency

Education

Experience in hotel/front office environment

Tools

Opera PMS

MS Office

Job description

Accor in the United Kingdom is seeking a proactive Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency.

You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and oversee operational, financial, and security procedures.