Assistant Front Office Manager

Acco; Reading; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount in Accor Restaurants

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global career opportunities

Job summary

Accor in the United Kingdom is seeking a proactive Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency.

You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and oversee operational, financial, and security procedures.

Qualifications

• Experience supervising a front office team in a hotel environment.
• Proven ability to manage guest feedback and complaints.
• Strong leadership and staff development skills.
• Excellent communication and problem-solving abilities.
• Proficient in hotel systems, reservations and night audit procedures.

Responsibilities

• Lead, motivate and develop the front office team.
• Coordinate with other departments to ensure guest satisfaction.
• Drive revenue through upselling and yield management.
• Support budgeting and reporting for the front office.

Skills

Front Office management

Guest service

Upselling

English fluency

Education

Experience in hotel/front office environment

Tools

Opera PMS

MS Office

Job description

Joinus at Accor,wherelife pulseswithpassion!?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.?

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist®.

Job Description

We are seeking a proactive and guest-focused Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency. You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and oversee operational, financial, and security procedures. With a strong commercial mindset, you will drive revenue through upselling and effective yield management, contribute to budgeting and reporting, and foster a positive team culture focused on continuous improvement and guest satisfaction.

Qualifications

Previous experience in a Front Office supervisory or management role within a hotel, preferably in a 4- or 5-star environment.

Strong leadership, team management, coaching, and staff development skills.

Excellent communication, interpersonal, and problem-solving abilities, with a strong focus on guest satisfaction.

Good knowledge of front office operations, hotel systems, reservations, billing, cashiering, and night audit procedures.

Commercial awareness, with experience in upselling, revenue optimisation, and cost control.

Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

Proficiency in hotel management systems and Microsoft Office.

A professional appearance, positive attitude, and a hands-on approach to service excellence.

Flexibility to work shifts, weekends, and public holidays as required.

Fluency in English; additional languages are an advantage.

Additional Information

*Due to the high volume of applications we receive, only candidates selected for further consideration will be contacted. Please be assured that every application is reviewed carefully, and we truly value your interest in joining our team.

• Annual salary £31K.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

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