Assistant Front Office Manager

Harri; Swansea; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marriott in Swansea is seeking an Assistant Front Desk Manager to lead the Front Desk team and deliver memorable guest experiences.

You will support the Front Desk Manager, coach associates, uphold brand standards, and ensure a warm, professional arrival through departure. This role suits experienced Front Desk leaders in a fast-paced Marriott environment looking for a new challenge.

Qualifications

• Previous experience as an Assistant Front Desk Manager or similar hotel operations role.
• Strong leadership skills with the ability to motivate, coach and support a diverse team.
• Excellent communication and interpersonal skills.
• A proactive, organised and solutions-focused approach.
• Experience using hotel property management systems (PMS).
• Commercial awareness and understanding of how Front Desk operations contribute to hotel performance.
• Ability to build strong working relationships across departments.
• Strong attention to detail and commitment to maintaining brand standards.

Responsibilities

• Support the Front Desk Manager in the daily operation of the Front Desk.
• Lead by example, providing exceptional guest service and setting high standards for the team.
• Act as a key point of contact for guests, handling enquiries, concerns and complaints with professionalism and care.
• Assist in leading, motivating and developing Front Desk associates, creating a positive and engaging working environment.
• Take responsibility for Front Desk operations in the absence of the Front Desk Manager.
• Monitor guest feedback and support initiatives to continuously improve guest satisfaction scores.
• Assist with staffing levels, scheduling and departmental organisation to ensure operational efficiency.
• Work closely with Housekeeping, Food & Beverage, Reservations and other hotel departments to deliver a seamless guest journey.
• Support revenue opportunities through effective room upselling, enrolment programmes and same-day selling initiatives.
• Assist with recruitment, onboarding, training and performance development of associates.
• Ensure compliance with Marriott brand standards, company policies, health & safety requirements and operational procedures.
• Contribute ideas and initiatives that enhance both the guest and associate experience.
• Support the management of lobby operations, ensuring a welcoming, professional and efficient arrival experience for all guests.

Skills

Leadership

Communication

Guest service excellence

Problem solving

Team development

Tools

PMS systems

Job description

Are you a confident hospitality professional who is passionate about delivering exceptional guest experiences? We're looking for an Assistant Front Desk Manager to play a key role in the leadership of our Front Desk team and help create memorable stays for every guest.

As Assistant Front Desk Manager, you'll work closely with the Front Desk Manager to drive service excellence at the heart of the hotel. Acting as a hands-on leader, you'll support the day-to-day operation of the Front Desk, coach and develop associates, and ensure our guests receive warm, professional and seamless service from arrival through to departure.

This is an exciting opportunity for an experienced Assistant Front Desk Manager or a strong Front Desk or Front Office leader looking for a new challenge within a fast-paced Marriott environment.

What You'll Be Doing

• Support the Front Desk Manager in the daily operation of the Front Desk.
• Lead by example, providing exceptional guest service and setting high standards for the team.
• Act as a key point of contact for guests, handling enquiries, concerns and complaints with professionalism and care.
• Assist in leading, motivating and developing Front Desk associates, creating a positive and engaging working environment.
• Take responsibility for Front Desk operations in the absence of the Front Desk Manager.
• Monitor guest feedback and support initiatives to continuously improve guest satisfaction scores.
• Assist with staffing levels, scheduling and departmental organisation to ensure operational efficiency.
• Work closely with Housekeeping, Food & Beverage, Reservations and other hotel departments to deliver a seamless guest journey.
• Support revenue opportunities through effective room upselling, enrolment programmes and same-day selling initiatives.
• Assist with recruitment, onboarding, training and performance development of associates.
• Ensure compliance with Marriott brand standards, company policies, health & safety requirements and operational procedures.
• Contribute ideas and initiatives that enhance both the guest and associate experience.
• Support the management of lobby operations, ensuring a welcoming, professional and efficient arrival experience for all guests.

What We're Looking For

We're looking for someone who thrives in a guest-focused environment, enjoys leading people and takes pride in delivering outstanding hospitality.

You’ll ideally have:

• Previous experience as an Assistant Front Desk Manager, Front Desk Supervisor, Guest Services Manager or in a similar hotel operations role.
• Strong leadership skills with the ability to motivate, coach and support a diverse team.
• Excellent communication and interpersonal skills.
• A proactive, organised and solutions-focused approach.
• Confidence in handling guest concerns and making effective decisions in a fast-paced environment.
• Experience using hotel property management and front desk systems.
• Commercial awareness and an understanding of how Front Desk operations contribute to overall hotel performance.
• The ability to build strong working relationships across departments.
• Strong attention to detail and a commitment to maintaining brand standards.
• A genuine passion for hospitality and creating exceptional guest experiences.

Why Join Us?

At Marriott, you'll be part of a global brand committed to putting people first. You'll have the opportunity to develop your career, work alongside a supportive leadership team and make a real impact on both the guest and associate experience.

If you're ready to bring your leadership skills, passion for hospitality and guest-focused approach to our Front Desk team, we'd love to hear from you.

Compensation: Competitive salary