Front Office Leader — Guest Experience & Team Growth

Staycity Group; Greater London; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme based on core values and店

Discounted rates for overnight stays

Refer and earn scheme - up to £/€550

Cycle to work scheme

Education Support

Volunteer days

Employee Assistance Program (EAP)

Job summary

Staycity Group seeks a Front Office Manager to shape the guest journey across our urban aparthotels. You will lead the front desk team, ensure seamless daily operations, and address guest feedback with professionalism to maintain high standards.

Experience with Opera PMS is essential, and you will motivate staff, monitor performance, and coordinate with other departments to deliver outstanding stays.

Qualifications

• Minimum 2 years front desk management in a similar property.
• Strong leadership and communication skills.
• Experience using Opera PMS and guest feedback management.

Responsibilities

• Ensure the smooth running of the front desk on a daily basis, liaising between guests and all departments.
• Monitor and address feedback from guest satisfaction surveys and third-party sites; resolve disputes professionally.
• Keep the team updated on hotel and company activities through daily communications and reports.
• Verify payments at guest check-in following established procedures for payment methods.
• Lead and inspire a team of direct reports and uphold prescribed service standards.

Skills

Front Office Manager

Opera experience

Team leadership

Guest service orientation

Tools

Opera PMS

Job description

Staycity Group seeks a Front Office Manager to shape the guest journey across our urban aparthotels. You will lead the front desk team, ensure seamless daily operations, and address guest feedback with professionalism to maintain high standards.

Experience with Opera PMS is essential, and you will motivate staff, monitor performance, and coordinate with other departments to deliver outstanding stays.