Front Office Manager - Guest Experience & Team Leader

Valor Hospitality; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Apprenticeships

Brand training

Job summary

Valor Hospitality is seeking an Assistant Front Office Manager to lead the front desk team and deliver outstanding guest experiences. The role emphasizes driving standards, innovation, and responsiveness to situational challenges, with a focus on staff development and guest satisfaction.

You will oversee a 40-hour work week across five days, with flexible shifts across evenings and weekends, and opportunities for apprenticeship-style training and brand development programs.

Qualifications

• Proven ability to drive standards and guest experience.
• Experience in a supervisory or reception management role is preferred.

Responsibilities

• Lead the Front Office team to deliver exceptional guest service.
• Monitor guest satisfaction and set departmental targets/objectives.
• Manage shift patterns and flexible hours; cover evenings/weekends as needed.
• Coordinate with other departments to ensure smooth hotel operations.

Job description

Valor Hospitality is seeking an Assistant Front Office Manager to lead the front desk team and deliver outstanding guest experiences. The role emphasizes driving standards, innovation, and responsiveness to situational challenges, with a focus on staff development and guest satisfaction.

You will oversee a 40-hour work week across five days, with flexible shifts across evenings and weekends, and opportunities for apprenticeship-style training and brand development programs.