Front Office Leader: Guest Experience & Revenue Growth

Aimbridge; Southend-on-Sea; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts

Stream pay as earned

Employee assistance programme

Uncapped incentives

Flexible working opportunities

Sick pay

Staff meals on duty

Paid breaks

Starting salary above minimum wage

Gym access

Career breaks

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a proactive Front Office Manager to lead the front desk, oversee reservations, check-in/out and guest services, and drive excellent guest experiences while maximizing revenue streams.

You will recruit and develop the front office team, set objectives, monitor performance, and ensure staff use PMS, booking engines, and CRM tools to enhance guest satisfaction.

Qualifications

• Experience in managing a hotel front office or similar role with strong knowledge of hotel operations.
• Excellent communication and interpersonal skills to manage staff and guest interactions.
• Strong leadership to recruit, manage and motivate staff and set goals.

Responsibilities

• Lead the front office operation to deliver exceptional guest experiences and manage bookings, check-in/check-out, and inquiries.
• Oversee recruitment and ongoing development of the front office team, setting objectives and providing feedback.

Skills

Front office management

Communication skills

Leadership

Customer service

Staff development

Tools

PMS

Booking engines

CRM systems

Job description

Aimbridge Hospitality EMEA is seeking a proactive Front Office Manager to lead the front desk, oversee reservations, check-in/out and guest services, and drive excellent guest experiences while maximizing revenue streams.

You will recruit and develop the front office team, set objectives, monitor performance, and ensure staff use PMS, booking engines, and CRM tools to enhance guest satisfaction.