Assistant Front Office Manager

ibis, ibis Styles, ibis budget; Reading; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Free nights (UK)

Restaurant discounts

Worldwide rates

Accor Academy

Job summary

Accor is seeking a proactive and guest-focused Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency.

You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and contribute to budgeting and reporting, with opportunities for growth within Accor.

Qualifications

• Experience in a Front Office supervisory or management role in hotels.
• Strong leadership, team management and staff development skills.
• Excellent communication and guest-satisfaction focus.
• Proficiency in front office operations and hotel systems.

Responsibilities

• Oversee daily front office operations and guest experiences.
• Lead, motivate, and develop the front office team.
• Coordinate with other departments to ensure smooth operations.
• Manage guest feedback and complaints and oversee financial procedures.
• Drive revenue through upselling and yield management.

Skills

Leadership

Staff development

Guest satisfaction

Communication

Problem solving

Organisational skills

Hotel systems

Microsoft Office

Tools

Hotel management systems

Microsoft Office

Job description

Company Description

Join us at Accor, where life pulses with passion!? As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.? By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.? You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!? You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.? Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,?

Join us and become a Heartist®.

Job Description

We are seeking a proactive and guest-focused Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, delivering exceptional guest experiences, and maintaining the highest standards of service and efficiency. You will lead, motivate, and develop the front office team, ensure smooth coordination with other departments, manage guest feedback and complaints, and oversee operational, financial, and security procedures. With a strong commercial mindset, you will drive revenue through upselling and effective yield management, contribute to budgeting and reporting, and foster a positive team culture focused on continuous improvement and guest satisfaction.

Qualifications

• Previous experience in a Front Office supervisory or management role within a hotel, preferably in a 4- or 5-star environment.
• Strong leadership, team management, coaching, and staff development skills.
• Excellent communication, interpersonal, and problem-solving abilities, with a strong focus on guest satisfaction.
• Good knowledge of front office operations, hotel systems, reservations, billing, cashiering, and night audit procedures.
• Commercial awareness, with experience in upselling, revenue optimisation, and cost control.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in hotel management systems and Microsoft Office.
• A professional appearance, positive attitude, and a hands‑on approach to service excellence.
• Flexibility to work shifts, weekends, and public holidays as required.
• Fluency in English; additional languages are an advantage.

Additional Information

• Annual salary £31K.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.