Front Office Leader: Guest Experience & Ops

Klarent Hospitality Limited; West of England; Híbrido; GBP 35 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discounts

Learning and progression

Friends and family rates

Employee Assistance Program

Free parking

Staff meals on duty

Uniform provided

Resumo da oferta

Klarent Hospitality Limited is seeking a Front Office Manager to lead a busy front desk team in a fast-paced hotel environment. You will drive guest satisfaction, supervise staff, and coordinate operations across shifts.

Ideal candidates will have proven experience, strong leadership, and excellent communication, with a focus on upselling hotel services and maintaining a premium guest experience.

Qualificações

• Proven experience as a Front Office Manager or in a similar customer-facing role.
• Strong leadership, organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficient in MS Office and front desk software (Property Management Systems and ONQ).
• Ability to remain calm under pressure and solve problems effectively.
• High level of commercial awareness and sales capabilities.

Responsabilidades

• Supervise and coordinate front office staff.
• Ensure high levels of guest or client satisfaction through prompt and courteous service.
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Manage scheduling, training, and performance of front office team.
• Maintain office supplies and appearance of the front desk area.
• Handle customer inquiries, feedback, and complaints professionally.
• Prepare and manage budgets, reports and other administrative tasks.

Conhecimentos

Leadership

Customer service

Communication

MS Office

Front desk software

Problem solving

Ferramentas

Property Management Systems

ONQ

Descrição da oferta de emprego

Klarent Hospitality Limited is seeking a Front Office Manager to lead a busy front desk team in a fast-paced hotel environment. You will drive guest satisfaction, supervise staff, and coordinate operations across shifts.

Ideal candidates will have proven experience, strong leadership, and excellent communication, with a focus on upselling hotel services and maintaining a premium guest experience.