Front Office Lead: Guest Experience & Ops

Ibis Styles Glasgow George Square; Glasgow; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Discounted rates

Birthday leave

Course sponsorship

F&B discount

Flexible hours

Life insurance

Employee assistance

Wellness events

Free meals

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor for our Glasgow property to lead the front desk, welcome guests, and ensure smooth day-to-day operations. You will oversee check-ins, handle guest inquiries, and coordinate with housekeeping to keep rooms ready for arrivals.

We offer benefits including staff discounts, a birthday leave, course sponsorship, flexible working arrangements and a range of wellbeing initiatives to support our team and guest experiences.

Qualifications

• Front desk or guest services experience required.
• Strong communication and problem-solving skills.
• Organised and detail-oriented with teamwork focus.

Responsibilities

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
• Manage front desk operations, including busy check-ins and late check-outs with ease.
• Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
• Oversee reservations, check-ins, and billing accuracy, keeping guest accounts organised.
• Assist with shift planning and scheduling to keep the front desk prepared.

Skills

Front desk experience

Guest services

Leadership

Job description

RBH Hospitality Management is seeking a Front Office Supervisor for our Glasgow property to lead the front desk, welcome guests, and ensure smooth day-to-day operations. You will oversee check-ins, handle guest inquiries, and coordinate with housekeeping to keep rooms ready for arrivals.

We offer benefits including staff discounts, a birthday leave, course sponsorship, flexible working arrangements and a range of wellbeing initiatives to support our team and guest experiences.