Front Office Supervisor: Hospitality Lead (Glasgow)

LGH Hotel Management Ltd; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Free meals on duty

Free parking

Job summary

Glasgow Argyle Hotel, Signature Collection by Best Western, is hiring a Hospitality Service Supervisor for the Front Office. You will welcome guests, manage check-ins and inquiries, and ensure a consistently high level of hospitality with a positive, engaging attitude.

The ideal candidate has supervisory experience in a busy hotel front desk, strong IT and numeracy skills, and excellent communication, with familiarity in Opera/Delphi and Microsoft Office.

Qualifications

• Experience working within a busy hotel front desk environment (preferred).
• At least 12 months of supervisory experience.
• Excellent IT skills (MS Office, financial systems) and numeracy.
• Excellent oral and written communication skills.
• Experienced user of Opera, Delphi, and Microsoft Office (preferred).

Responsibilities

• Welcome guests and handle check-ins and inquiries.
• Deliver professional, friendly service at the front desk.
• Maintain consistently exceptional hospitality service and positive communication with guests and colleagues.

Skills

Front desk supervision

IT skills

Communication skills

MS Office

Opera/Delphi

Numeracy

Tools

Opera

Delphi

Microsoft Office

Job description

Glasgow Argyle Hotel, Signature Collection by Best Western, is hiring a Hospitality Service Supervisor for the Front Office. You will welcome guests, manage check-ins and inquiries, and ensure a consistently high level of hospitality with a positive, engaging attitude.

The ideal candidate has supervisory experience in a busy hotel front desk, strong IT and numeracy skills, and excellent communication, with familiarity in Opera/Delphi and Microsoft Office.