Front Desk Experience Lead

Harri; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Course Sponsorship

Flexible working arrangements

Free meals on duty

Life Insurance

Employee Assistance Programme

Wellness events

Refer a Friend scheme (£250 referrals)

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team and deliver exceptional guest service at our Glasgow hotel. You will guide daily operations, ensure smooth check-ins/check-outs, and maintain high service standards in a fast-paced, guest-facing environment.

The role requires strong communication, leadership, and organisational skills, with a proactive approach to problem-solving and guest satisfaction.

Qualifications

• Experience in front desk or guest services roles.
• Ability to lead and motivate a small team.
• Excellent communication and problem-solving abilities.
• Strong organisational skills and attention to detail, esp. reservations/billing.

Responsibilities

• Lead the front desk team with a welcoming, proactive approach.
• Manage check-ins/check-outs and ensure smooth operations.
• Provide guidance, training, and support to frontline staff.
• Handle guest inquiries and special requests with confidence.
• Coordinate with housekeeping and maintenance for room availability.
• Oversee reservations and billing accuracy, ensuring guest accounts are error-free.
• Assist with shift planning and scheduling.
• Maintain a polished front desk area and guest-facing spaces.

Skills

Front desk experience

Leadership

Communication skills

Problem-solving

Organization

Teamwork

Job description

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team and deliver exceptional guest service at our Glasgow hotel. You will guide daily operations, ensure smooth check-ins/check-outs, and maintain high service standards in a fast-paced, guest-facing environment.

The role requires strong communication, leadership, and organisational skills, with a proactive approach to problem-solving and guest satisfaction.