Front Office IT Support Specialist – London (Onsite)

Orla Rose Associates Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Orla Rose Associates Ltd in London’s Mayfair is seeking an IT Support Analyst to join a small team delivering reliable tech support across the business. You will troubleshoot Windows 10/11, Microsoft 365 and AD/Azure, while assisting brokers, executives and staff to keep day-to-day systems running smoothly.

You’ll gain exposure to a live trading environment, support front-office users, and contribute to continuous improvement.

Qualifications

• 1+ years of IT support experience.
• Experience with Windows 10/11 and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-facing skills.
• Proactive attitude in a small team environment.
• Experience with ScreenConnect/ConnectWise and remote support tools.
• Familiarity with Azure AD and file services (SharePoint/OneDrive).

Responsibilities

• Troubleshoot Microsoft 365 applications, Windows OS and core business systems.
• Support brokers, executives and operational staff to ensure critical systems run smoothly.
• Assist with network monitoring and VPN support where required (AnyConnect).
• Manage users, email and file services across Azure, SharePoint and OneDrive.
• Support onboarding/offboarding, hardware provisioning and asset management.
• Use remote support tools to diagnose and resolve issues.
• Maintain documentation and contribute to continuous improvement initiatives.

Skills

Troubleshooting

Customer-facing support

Proactive attitude

Tools

ScreenConnect/ConnectWise

Azure AD

SharePoint/OneDrive

Microsoft 365

VPN (AnyConnect)

Cisco Meraki

Job description

Orla Rose Associates Ltd in London’s Mayfair is seeking an IT Support Analyst to join a small team delivering reliable tech support across the business. You will troubleshoot Windows 10/11, Microsoft 365 and AD/Azure, while assisting brokers, executives and staff to keep day-to-day systems running smoothly.

You’ll gain exposure to a live trading environment, support front-office users, and contribute to continuous improvement.