IT Support Specialist

Langley James HR & IT Recruitment; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment firm is looking for an IT Support Specialist to join their team in central London. This role offers a salary of up to £40,000 and requires providing comprehensive technology support in an office environment. Responsibilities include managing hardware, troubleshooting issues, and collaborating with IT teams. Ideal candidates will possess strong communication skills and be adept with various technology tools including Windows systems and Microsoft Office applications. The working hours are from 10am to 6pm.

Qualifications

• Proficient in Microsoft O365 and Windows operating systems.
• Strong troubleshooting skills for various hardware and software.
• Detail-oriented with excellent communication skills.

Responsibilities

• Provide comprehensive hardware and software support.
• Manage hardware asset inventory and system setups.
• Collaborate with IT teams and vendors on projects.

Skills

Windows 10 & 11

Microsoft O365 ProPlus Suite

Troubleshooting

Mobile devices

Customer service

Adaptability

Tools

Citrix

Global Protect VPN

Remote Desktop

Azure

Active Directory

Job description

Overview

Support Specialist is required by a reputable professional services firm paying up to 40k, the working hours being 10am to 6pm at their head office based in central London. The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.

Responsibilities

• Provide comprehensive computer Hardware and Software support
• Manage Hardware asset inventory
• Execute system set-ups, breakdowns, and office moves
• Handle conference room services, mobile devices, telephone systems, and voicemail support
• Track user support requests and escalate complex issues
• Pro actively identify and address technology-related challenges
• Conduct preventative maintenance and procure technology supplies
• Collaborate with IT vendors, other departments, and core IT teams on projects
• Recognize and recommend training opportunities
• Proficient in Windows 10 & 11, Microsoft O365 ProPlus Suite
• Strong troubleshooting skills for hardware and software
• Experience with mobile devices, printers, scanners, and peripherals
• Familiarity with law firm tools and networking devices
• Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
• Previous use of trouble ticket tracking systems
• Detail-oriented with excellent customer service and communication skills
• Adaptability to a fast-paced, changing environment

Skills & Competencies

• Proficient in Windows 10 & 11, Microsoft O365 ProPlus Suite
• Strong troubleshooting skills for hardware and software
• Experience with mobile devices, printers, scanners, and peripherals
• Familiarity with law firm tools and networking devices
• Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
• Previous use of trouble ticket tracking systems
• Detail-oriented with excellent customer service and communication skills
• Adaptability to a fast-paced, changing environment

Desired Skills and Experience

• Office 365
• Azure
• Active Directory
• Citrix
• VPN