IT Analyst

Arnold & Porter; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Arnold & Porter seeks a client-focused IT Analyst to join our London office, providing high-quality first-line technical support to users in London and internationally. You will resolve day-to-day hardware, software, mobile devices, printing, connectivity, and conferencing issues both in person and remotely, while keeping users informed and updating ServiceNow records.

You will install and support desktops, laptops, and mobile devices; set up audiovisual and conferencing equipment (Teams, Zoom,

Qualifications

• Experience providing technical support to end users in a professional environment.
• Good working knowledge of Windows, Microsoft 365, remote access, and iPhone/iPad/Android devices.
• Ability to manage several tasks in a busy environment and handle confidential information.
• Desirable certifications: Microsoft, ITIL or other technical support certifications.

Responsibilities

• Provide responsive first-line IT support to users in London and international locations, in person and remotely.
• Install, configure and deploy desktops, laptops and mobile devices; set up AV and conferencing equipment (Teams, Zoom, WebEx) for meetings.
• Record and track incidents in ServiceNow and update knowledge base; escalate complex issues as needed.
• Assist with onboarding for new joiners; collaborate with IT, Information Security, Training, Applications, NOC and Procurement.

Skills

Windows OS

Microsoft 365

Remote access

Mobile devices

Education

Microsoft certification

ITIL certification

Tools

ServiceNow

Zoom

WebEx

Job description

Location: London

Full-time, 35 hours per week | Monday–Friday, 9.30am–5.30pm

We are seeking a client-focused IT Analyst to join our London office and provide responsive, high-quality first-line technical support to users in London and our international locations. You will resolve day-to-day hardware, software, mobile device, printing, connectivity, and conferencing issues, in person and remotely, including matters escalated by the IT Help Desk. You will take ownership of your incidents and service requests, keep users informed, and record your work accurately in ServiceNow and the IT knowledge base, escalating complex issues where appropriate.

Alongside day-to-day support, you will install, configure, and deploy desktops, laptops, and mobile devices; set up and support audio-visual and conferencing equipment, including Microsoft Teams, Zoom, and WebEx, for meetings and events; and support technology onboarding for new joiners. You will collaborate with colleagues across IT, Information Security, Training, Applications, Network Operations, and Procurement, and suggest practical improvements to our processes and user experience. We are looking for someone with experience providing technical support to end users in a professional or enterprise environment, a good working knowledge of Windows, Microsoft 365, remote access, and iPhone, iPad, and Android devices, and a professional, approachable manner. You will be well organised, comfortable managing several tasks in a busy environment, and discreet in handling confidential information. Experience in a law firm or other professional-services environment, and a Microsoft, ITIL, or technical support certification, are desirable. The role requires flexibility to work additional hours, alternate shifts, or overtime when needed, and occasional travel to other international offices.

Closing date: Tuesday November 3, 2026