Information Technology Support Engineer

Radley James; Greater London; On-site; GBP 73,800 - 92,250; Full time

Job summary

Radley James is seeking an IT Support Engineer to join a growing trading firm in London. This hands-on role requires supporting trading desks, ensuring a seamless desktop and trading experience for users.

The ideal candidate will have strong IT support experience in fast-paced environments, preferably in financial services. Offering a day rate starting at £400 (Inside IR35) based on experience.

Qualifications

• Strong experience in IT support within a fast-paced environment.
• Exposure to trading floor technologies or front-office support.
• Solid understanding of Windows environments and end-user support.

Responsibilities

• Act as the primary point of contact for all IT support across the trading floor.
• Provide support for enterprise and trading applications.
• Help build out and scale new trading desks.

Skills

IT support experience in fast-paced environments

Exposure to trading floor technologies

Understanding of Windows environments

Experience with turret/voice systems

Proactive and personable support

Job description

We’re working with a growing trading firm expanding its trading desks in London, and they’re looking for an IT Support Engineer to support this growth and play a key role in shaping the front-office technology environment.

This is a hands‑on role where you’ll be the go-to person for traders and business users, ensuring a seamless, high‑performance desktop and trading experience.

What you’ll be doing:

• Act as the primary point of contact for all IT support across the trading floor
• Provide support for enterprise and trading applications
• Manage and support IPC/Turret (trader voice) infrastructure
• Oversee end‑user technology including phones, printers, video conferencing, and security systems
• Help build out and scale new trading desks, ensuring technology is fit for purpose
• Analyse and recommend improvements for user-facing technologies
• Coordinate with wider IT teams on desktop builds, VPNs, and infrastructure delivery
• Maintain and evolve the internal IT knowledge base/wiki

What we’re looking for:

• Strong experience in IT support within a fast‑paced environment (financial services or trading is a plus)
• Exposure to trading floor technologies or front‑office support
• Solid understanding of Windows environments, end‑user support, and infrastructure basics
• Experience with turret/voice systems is highly desirable
• Proactive, personable, and confident supporting senior stakeholders

Day rate £400+ (Inside IR35) (dependent on experience)