Desktop Support Analyst

Orla Rose Associates Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Orla Rose Associates Ltd in London’s Mayfair is seeking an IT Support Analyst to join a small team delivering reliable tech support across the business. You will troubleshoot Windows 10/11, Microsoft 365 and AD/Azure, while assisting brokers, executives and staff to keep day-to-day systems running smoothly.

You’ll gain exposure to a live trading environment, support front-office users, and contribute to continuous improvement.

Qualifications

• 1+ years of IT support experience.
• Experience with Windows 10/11 and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-facing skills.
• Proactive attitude in a small team environment.
• Experience with ScreenConnect/ConnectWise and remote support tools.
• Familiarity with Azure AD and file services (SharePoint/OneDrive).

Responsibilities

• Troubleshoot Microsoft 365 applications, Windows OS and core business systems.
• Support brokers, executives and operational staff to ensure critical systems run smoothly.
• Assist with network monitoring and VPN support where required (AnyConnect).
• Manage users, email and file services across Azure, SharePoint and OneDrive.
• Support onboarding/offboarding, hardware provisioning and asset management.
• Use remote support tools to diagnose and resolve issues.
• Maintain documentation and contribute to continuous improvement initiatives.

Skills

Troubleshooting

Customer-facing support

Proactive attitude

Tools

ScreenConnect/ConnectWise

Azure AD

SharePoint/OneDrive

Microsoft 365

VPN (AnyConnect)

Cisco Meraki

Job description

Location: London (Mayfair) 5 days onsite

About the Business

The client are an exciting, forward thinking boutique financial services firm based in the West End of London with offices internationally.

The Role

You'll be joining a fantastic IT support team of 3 with the overall team responsibility of providing exceptional levels of IT support to brokers, executives and operational staff ensuring critical systems and day-to-day technology are running smoothly across the business.

Key Responsibilities

• Troubleshoot Microsoft 365 applications, Windows OS and core business systems
• Support Bloomberg terminals and IPC Unigy dealerboards
• Assist with Cisco Meraki network monitoring and AnyConnect VPN support
• Manage users, email and file services across Azure, SharePoint and OneDrive
• Support onboarding/offboarding, hardware provisioning and asset management
• Use remote support tools such as ScreenConnect / ConnectWise
• Maintain documentation and contribute to continuous improvement initiatives

What We're Looking For

• 1+ years experience within an IT support tole
• Familiarity with Windows 10/11, Microsoft 365, and Active Directory/Azure AD
• Strong troubleshooting skills and a logical approach to problem-solving
• Great communication and customer-facing support skills
• A proactive attitude and willingness to learn in a small team environment
• ScreenConnect / ConnectWise
• Windows 10/11 and general networking / comms equipment

Why Join?

• Hands-on exposure to a live trading environment
• Work in a trusted role supporting front-office users
• Learn from experienced IT professionals with genuine career development
• Central London location and collaborative culture
• Competitive salary and discretionary annual bonus