Front Office & Guest Experience Specialist (Reception)

Trowers & Hamlins LLP; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Annual bonus

Pension (Aviva)

Private medical insurance

Gym discounts

Free cinema tickets

Health assessments

Job summary

Trowers & Hamlins LLP in Birmingham is seeking a Receptionist to be the face of our office, delivering first-class front-of-house service and welcoming clients, visitors and colleagues.

You will manage calls, meeting room bookings, catering and AV, maintain the reception area to a high standard and support events and travel arrangements. Shifts run 8:00am–4:00pm and 9:30am–5:30pm, with an apprenticeship option to support your development.

Qualifications

• Previous reception, front-of-house or hospitality experience.
• Excellent communication and customer service skills.
• A professional, organised and proactive approach.
• The ability to work independently, use initiative and remain calm under pressure.
• A positive attitude, flexibility and a willingness to learn.

Responsibilities

• Welcome clients, visitors and colleagues, ensuring a professional and friendly experience.
• Manage incoming calls, meeting room bookings, catering and AV requirements.
• Maintain reception, client and meeting areas to a high standard.
• Support office events, travel bookings and general office administration.
• Work on a rota basis covering shifts between 8:00am and 5:30pm.

Skills

Customer service

Communication skills

Front-of-house

Hospitality experience

Independence

Initiative

Calm under pressure

Flexibility

Willingness to learn

Tools

IT basics

Job description

Trowers & Hamlins LLP in Birmingham is seeking a Receptionist to be the face of our office, delivering first-class front-of-house service and welcoming clients, visitors and colleagues.

You will manage calls, meeting room bookings, catering and AV, maintain the reception area to a high standard and support events and travel arrangements. Shifts run 8:00am–4:00pm and 9:30am–5:30pm, with an apprenticeship option to support your development.