Front Desk | Top Law Firm Receptionist (Birmingham)

Trowers; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

Pension with Aviva

Private Medical Insurance

Gym memberships

Free cinema tickets

Health assessments

Job summary

Trowers & Hamlins in Birmingham is recruiting a Receptionist to be the face of our office. You will bring reception, front-of-house or hospitality experience and deliver exceptional customer service, creating a positive first impression for clients and colleagues.

The role covers welcoming visitors, handling calls and bookings, maintaining meeting spaces, arranging travel and events, and supporting general office administration.

Qualifications

• Previous reception, front-of-house or hospitality experience.
• Excellent communication and customer service skills.
• A professional, organised and proactive approach.
• The ability to work independently, use initiative and remain calm under pressure.
• A positive attitude, flexibility and a willingness to learn

Responsibilities

• Welcome clients, visitors and colleagues, ensuring a professional and friendly experience.
• Manage incoming calls, meeting room bookings, catering and AV requirements.
• Maintain reception, client and meeting areas to a high standard.
• Support office events, travel bookings and general office administration.
• Work on a rota basis covering shifts between 8:00am and 5:30pm.

Skills

Communication skills

Customer service

Professionalism

Calm under pressure

Willing to learn

Tools

Call handling

Meeting room bookings

AV equipment

Job description

Trowers & Hamlins in Birmingham is recruiting a Receptionist to be the face of our office. You will bring reception, front-of-house or hospitality experience and deliver exceptional customer service, creating a positive first impression for clients and colleagues.

The role covers welcoming visitors, handling calls and bookings, maintaining meeting spaces, arranging travel and events, and supporting general office administration.