Receptionist

Trowers; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

Pension with Aviva

Private Medical Insurance

Gym memberships

Free cinema tickets

Health assessments

Job summary

Trowers & Hamlins in Birmingham is recruiting a Receptionist to be the face of our office. You will bring reception, front-of-house or hospitality experience and deliver exceptional customer service, creating a positive first impression for clients and colleagues.

The role covers welcoming visitors, handling calls and bookings, maintaining meeting spaces, arranging travel and events, and supporting general office administration.

Qualifications

• Previous reception, front-of-house or hospitality experience.
• Excellent communication and customer service skills.
• A professional, organised and proactive approach.
• The ability to work independently, use initiative and remain calm under pressure.
• A positive attitude, flexibility and a willingness to learn

Responsibilities

• Welcome clients, visitors and colleagues, ensuring a professional and friendly experience.
• Manage incoming calls, meeting room bookings, catering and AV requirements.
• Maintain reception, client and meeting areas to a high standard.
• Support office events, travel bookings and general office administration.
• Work on a rota basis covering shifts between 8:00am and 5:30pm.

Skills

Communication skills

Customer service

Professionalism

Calm under pressure

Willing to learn

Tools

Call handling

Meeting room bookings

AV equipment

Job description

Receptionist

Department: Operations

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: Tommi Vaakanainen

Description

Join Trowers & Hamlins as the face of our Birmingham office. This is an excellent opportunity for an individual with reception, front-of-house or hospitality experience who enjoys delivering exceptional customer service and creating positive first impressions. You'll be part of a friendly, professional team in a leading law firm, working a rota of 8:00am to 4:00pm and 9:30am to 5:30pm shifts, with the option to enrol on an apprenticeship programme to support your development.

The Role

You'll play a key role in delivering an exceptional front-of-house experience for clients, visitors and colleagues.

• Welcome clients, visitors and colleagues, ensuring a professional and friendly experience.
• Manage incoming calls, meeting room bookings, catering and AV requirements.
• Maintain reception, client and meeting areas to a high standard.
• Support office events, travel bookings and general office administration.
• Work on a rota basis covering shifts between 8:00am and 5:30pm.

The Candidate

We're looking for a proactive, customer-focused professional who takes pride in delivering a first-class service.

• Previous reception, front-of-house or hospitality experience.
• Excellent communication and customer service skills.
• A professional, organised and proactive approach.
• The ability to work independently, use initiative and remain calm under pressure.
• A positive attitude, flexibility and a willingness to learn

Benefits

• annual bonus scheme
• GPP Pension Scheme with Aviva
• Private Medical Insurance, (currently with Vitality Health) upon joining the firm
• discounted gym memberships
• free cinema tickets
• health assessments

Trowers & Hamlins is an equal opportunities employer and values equity, diversity and inclusion. All applications will be considered on merit and the applicant's suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non-binary) Race, Disability, Religion and sexual orientation.

If you require any further information on any of our vacancies or would like to discuss any adjustments or additional support that you might need either during the recruitment process or after the offer stage, please feel free to contact our recruitment team on [e-mail]

As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.