Cover Receptionist

LAH Property Marketing; Birmingham; On-site; GBP 14,320 - 20,395; Part time

Benefits offered by this job

Contributory pension scheme / life assurance

24/7 access to a virtual GP

Wellbeing resources

Financial and legal information support

Discounts across multiple businesses

Referral programme

LAH training academy

Job summary

A property management company in Birmingham is seeking a Cover Receptionist for temporary reception duties. Responsibilities include greeting visitors, managing deliveries, and maintaining a welcoming reception area. Ideal candidates are proactive, adaptable, and possess excellent communication skills. This entry-level role offers a dynamic work environment with a supportive team. Benefits include a contributory pension scheme and access to wellbeing resources. Pay is £12.60 per hour.

Qualifications

• Entry level position requiring a proactive approach to customer service.
• Ability to handle pressure while managing a busy reception area.
• Understanding of facilities management is advantageous.

Responsibilities

• Provide seamless temporary reception cover.
• Greet and manage visitors in a friendly manner.
• Handle couriers, post, and deliveries.
• Maintain the reception area and ensure cleanliness.
• Develop relationships with clients and contractors.

Skills

Positive attitude and a can-do spirit

Flexibility and adaptability

Calm under pressure

Understanding of excellent customer service delivery

Immaculate presentation and engaging demeanour

Proactive with excellent communication skills

PC literate with ability to learn new software

Social-media competent

Knowledge in building/facilities management

Job description

Cover Receptionist

Location: Birmingham

Compensation: £12.60 per hour

We are looking for a dynamic and flexible Front of House Reception – Cover Representative to join our team. In this role you will provide professional temporary reception cover when our permanent representatives are absent, creating a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations.
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner.
• Represent key stakeholders with a knowledgeable and positive approach.
• Effectively manage couriers, post, and all deliveries.
• Conduct general administration tasks.
• Submit weekly reports on site activity as required.

Building Management

• Develop effective relationships with clients, agents, and contractors.
• Ensure the reception area is impeccably presented at all times.
• Maintain pristine vacant spaces available for viewing.
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively.
• Report and manage issues through the correct processes.
• Prioritize building security.
• Demonstrate a proactive approach to problem‑solving.

Additional Tenant Experience

• Read the local amenities file in the site notes to understand the area you are stationed.
• Be aware of the site's added value/promotional events and be prepared to support as required.

Skills, Knowledge and Expertise

• Positive attitude and a can‑do spirit.
• Flexibility and adaptability with a strong team spirit.
• Calm under pressure.
• Understanding of excellent customer service delivery.
• Immaculate presentation and engaging demeanour.
• Proactive with excellent communication skills.
• PC literate with the ability to learn new software and be social‑media competent.
• Additional knowledge in building/facilities management is advantageous.

Benefits

• Contributory pension scheme / life assurance.
• 24/7 access to a virtual GP for you and your family.
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast.
• Financial and legal information support.
• Discounts and deals across multiple businesses.
• Referral programme.
• LAH training academy.

Seniority Level

Entry level

Employment type

Temporary

Job function

Administrative