Front Office Guest Experience Specialist

IBIS; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel in Scotland is seeking a Front Office Team Member to provide excellent guest services and ensure a superior customer experience. The role includes managing guest check-ins and check-outs, promoting hotel facilities, and handling calls. Ideal candidates will have customer service experience and fluency in English. Benefits include employee discounts, training programs, and 28 days of holidays.

Benefits

Heartist Card with hotel discounts

Free night stays in UK hotels

Complimentary Staff meal

28 days holidays per year

Pension Scheme

Employee Assistance Program

Qualifications

• Experience in customer service roles is preferred.
• Ability to communicate fluently in English.

Responsibilities

• Welcome guests warmly and ensure their comfort during stay.
• Provide excellent service promptly and courteously.
• Accurately manage guest charges and bookings.
• Handle calls professionally and promote hotel facilities.

Skills

Customer Service

Fluency in English

Prior experience working with OPERA cloud

Job description

A leading hotel in Scotland is seeking a Front Office Team Member to provide excellent guest services and ensure a superior customer experience. The role includes managing guest check-ins and check-outs, promoting hotel facilities, and handling calls. Ideal candidates will have customer service experience and fluency in English. Benefits include employee discounts, training programs, and 28 days of holidays.