Front Office Guest Experience Associate

Warner Hotels; Egham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities for skill development

Job summary

A leading hotel group in Egham seeks a Front Office Team Member to enhance guest experiences and manage front desk operations. You'll support the smooth running of the Front Office, ensure high standards, and contribute to a welcoming environment. Ideal candidates will have experience in hospitality or a customer-focused role, understanding of front-of-house operations, and a commitment to health and safety compliance. Embrace the opportunity to grow within a supportive team and create memorable stays for guests.

Qualifications

• Experience working in hospitality or a customer-focused environment.
• Familiarity with guest journey touchpoints and service standards.
• Ability to promote hotel experiences confidently.

Responsibilities

• Support the smooth running of the Front Office.
• Maintain high operational standards and resolve issues.
• Ensure guests feel welcomed and informed during their stay.

Skills

Understanding of front-of-house operations

Knowledge of health, safety and compliance procedures

Experience in a guest-facing role

Tools

Reservation systems

CRM platforms

Hotel management software

Job description

A leading hotel group in Egham seeks a Front Office Team Member to enhance guest experiences and manage front desk operations. You'll support the smooth running of the Front Office, ensure high standards, and contribute to a welcoming environment. Ideal candidates will have experience in hospitality or a customer-focused role, understanding of front-of-house operations, and a commitment to health and safety compliance. Embrace the opportunity to grow within a supportive team and create memorable stays for guests.