Senior Front Desk Lead - Guest Experience & Ops

Enterprise Holdings; Egham; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

.Security screening process

Job summary

Enterprise Mobility in Egham, Surrey, is seeking a Senior Receptionist to lead a three‑person front‑of‑house team and ensure a professional, welcoming first impression for staff, visitors and contractors. The role requires excellent customer service, organisation and strong communication skills.

The successful candidate will manage the switchboard, visitor records, mail/courier flows and provide facilities support in a busy corporate setting.

Qualifications

• Excellent customer service with a friendly, professional approach.
• Experience supervising or supporting a small team in an office or customer-facing environment.
• Highly organised with strong attention to detail and accuracy.
• Able to prioritise multiple tasks in a busy environment.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Lead, coach and support a team of three Receptionists.
• Manage the organisation's switchboard and direct enquiries.
• Welcome visitors and direct them to departments or meeting locations.
• Maintain security records, visitor logs and passes.
• Coordinate mail, courier services and inter-office deliveries.
• Liaise with security, housekeeping and external contractors.
• Oversee reception procedures and operational guidelines.
• Provide facilities management support as required.
• Manage office consumables and kitchen provisions.
• Maintain company-wide contact databases and evacutation readiness.

Skills

Customer service

Team supervision

Organised

Attention to detail

Communication

Microsoft Office

Tools

Outlook

Word

Excel

Job description

Enterprise Mobility in Egham, Surrey, is seeking a Senior Receptionist to lead a three‑person front‑of‑house team and ensure a professional, welcoming first impression for staff, visitors and contractors. The role requires excellent customer service, organisation and strong communication skills.

The successful candidate will manage the switchboard, visitor records, mail/courier flows and provide facilities support in a busy corporate setting.