Guest Experience & Front Desk Lead

Wilton Park; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

An esteemed visitor reception organization in the United Kingdom is seeking a Guest Services and Reception Officer. Responsibilities include welcoming guests, managing reservations, and ensuring high standards of service and safety. Candidates should have strong organizational skills and the ability to work under pressure. This role offers excellent development options and a supportive work environment, contributing to memorable experiences for guests.

Qualifications

• Calm and professional under pressure.
• Excellent customer service skills.
• Organised problem solver.

Responsibilities

• Provide excellent customer service at reception.
• Check in and check out guests efficiently.
• Collaborate with other departments to ensure seamless visits.

Skills

Ability to work in a fast‑paced environment

Strong organisational skills

Ability to use Microsoft Office 365

Job description

An esteemed visitor reception organization in the United Kingdom is seeking a Guest Services and Reception Officer. Responsibilities include welcoming guests, managing reservations, and ensuring high standards of service and safety. Candidates should have strong organizational skills and the ability to work under pressure. This role offers excellent development options and a supportive work environment, contributing to memorable experiences for guests.