Front Office Experience Lead | Guest Satisfaction & Operations

DHY - Front Desk; Copmanthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in the UK is seeking an Assistant Front Office Manager to support daily operations, ensuring smooth arrivals and departures while delivering exceptional guest experiences. The role involves assisting with team management, guest recovery, and maintaining service standards. Ideal candidates should have proven customer service experience and possess strong leadership skills. This position offers several employee benefits, including discounted room rates and meal provisions during shifts.

Benefits

Discounted room rates

Discount on food & beverage

Free use of Leisure Club facilities

Access to discounts with top brands

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Qualifications

• Proven experience in a hospitality or customer service role.
• Ability to lead and manage a team effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Support daily operations to ensure smooth arrivals and departures.
• Assist with staffing, training, and performance management.
• Collaborate with all departments to maintain high guest satisfaction.

Skills

Customer service skills

Staff training and management

Problem-solving abilities

Job description

A leading hotel in the UK is seeking an Assistant Front Office Manager to support daily operations, ensuring smooth arrivals and departures while delivering exceptional guest experiences. The role involves assisting with team management, guest recovery, and maintaining service standards. Ideal candidates should have proven customer service experience and possess strong leadership skills. This position offers several employee benefits, including discounted room rates and meal provisions during shifts.