Front of House Team Member

RND Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned Central London boutique is looking for a Front of House Team Member to deliver exceptional customer experiences. The role requires a passion for luxury hospitality and involves greeting guests, guiding them through a curated pastry collection, and supporting store operations. Ideal candidates will have experience in customer-facing roles, a positive attitude, and the ability to thrive in a fast-paced environment. The position offers competitive pay, growth opportunities, and a friendly team culture.

Benefits

50% staff discount

Growth opportunities

Dynamic team culture

Beautifully designed work environment

Qualifications

• Experience in a customer-facing role like café or premium food retail.
• Comfortable in high-end service environments.
• Flexible availability including weekends and bank holidays.

Responsibilities

• Greet guests with charm and professionalism.
• Guide customers through the pastry selection.
• Operate till systems and handle transactions.
• Assist with store operations and coffee preparation.
• Collaborate to create a memorable guest experience.

Skills

Customer service experience

Positive and energetic approach

Detail-oriented

Ability to work in a fast-paced environment

Fluent spoken English

Job description

Front of House Team Member

Artisan Pastry & Coffee Boutique (Central London)

Multiple Central London Locations | Full-Time, 5 Days Minimum | From £13.00 per Hour

Do you have a passion for luxury hospitality, stunning patisserie, and exceptional customer experiences? Join a renowned Central London boutique celebrated for its handcrafted doughnuts, couture‑level pastries, and immersive café ambiance.

We're on the lookout for enthusiastic Front of House Team Members to be the face of beautifully designed stores welcoming guests, guiding them through the signature pastry collection, and delivering premium service with warmth and precision.

What You'll Do:

• Greet every guest with charm, attentiveness, and a polished, professional demeanour
• Guide customers through an exquisite range of doughnuts, viennoiseries, and drinks
• Accurately operate till systems and handle card‑only transactions
• Assist with store operations: open/close procedures, maintaining a pristine service area, and restocking displays
• Support coffee preparation and basic barista duties when needed
• Collaborate with your team to create a seamless and memorable guest experience
• Uphold high visual and brand standards across all front‑of‑house areas

What We Are Looking For:

• Experience in a customer‑facing role (café, bakery, deli, or premium food retail preferred)
• A positive, energetic approach to hospitality
• Comfortable in a fast‑paced, high‑end service environment
• Detail‑oriented, well‑presented, and committed to excellence
• Flexible availability, including weekends and bank holidays
• Fluent spoken English and right‑to‑work in the UK
• Loyal and reliable – we are looking for people who want to grow with the company long‑term and build a lasting career as the brand expands

What You'll Get:

• Competitive pay starting at £13.00/hour
• Growth opportunities: With new shops opening, there is strong potential for promotion into management roles.
• 50% staff discount on all delicious in‑store products
• A dynamic, creative, and friendly team culture
• A beautifully designed working environment at the intersection of art, food, and design

Schedule:

This is a full‑time position requiring availability at least 5 days a week, including weekends, public holidays, and bank holidays. Shifts are scheduled between 08:00 and 23:30, and candidates must be available to work mornings, daytime, or evenings shifts as required.

The company is expanding with several new coffee shop openings planned, offering great potential for internal promotion into Assistant Manager and Shop Manager roles.

If you are passionate about elevating everyday hospitality, love working with high‑quality products, and want to build a long‑term career with a growing brand, apply now and bring your energy to the team!