Front of House Team Leader

TN United Kingdom; York; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and welcoming traditional pub in the heart of York as a Team Leader. This role is perfect for those who thrive on creating amazing guest experiences and leading a passionate team. You will have the opportunity to support and mentor your team while ensuring compliance and maintaining high standards in the manager's absence. Enjoy perks like discounts on food and drink, early access to wages, and corporate healthcare. If you’re a people person with a love for straightforward food and drink, this is the role for you!

Benefits

25% off food and drink

Online discounts across High Street retailers

VIP entry to our Pubs and Bars

Corporate Discount Rates

Vitality Healthcare

Early access to earned wages

Qualifications

• Experience in team leadership and creating guest experiences.
• Ability to coach and mentor team members effectively.

Responsibilities

• Support and mentor your team to ensure high standards.
• Create a welcoming atmosphere for guests and maintain compliance.

Skills

Team Leadership

Coaching

Mentoring

Customer Service

Job description

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Job Title: Team Leader

We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience.

1. Support, coach, and mentor your team
2. Support the management team and work together to create and deliver your vision
3. Ensure standards and compliance are maintained in the manager’s absence
4. Create a welcoming atmosphere for our guests

To be considered for this position, you must be at least 18 years old as it involves the sale of alcohol.

About Us

We take pride in providing a warm and welcoming environment where you can enjoy live sport, a proper pint, or delicious pub food and simply sit back and relax. People are at the heart of what we do, from our top-notch teams to our guests at every table. We’re your pub, and we’re after the people who feel just as connected to who we are and what we do. If you’re a people person who’s passionate about straightforward, no-nonsense food and drink, we’ve got the role for you.

We are a traditional pub in the heart of York, The Old Bank, spread over two floors with a hidden sunken garden. We are popular with locals and tourists alike. Whether our guests are looking for a quick stop during shopping, a place for a business meeting, or just a quality drink with friends, The Old Bank is the place to be.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and your friends across our Managed Estate
• Stonegate Xtra Rewards – Online discounts across High Street retailers
• VIP entry to our Pubs and Bars
• David Lloyd Corporate Discount Rates
• Vitality Healthcare
• Wagestream – Early access to your earned wages

At Stonegate Group, we’re proud to be the biggest operator of pubs, bars, and late-night venues in the UK. Our brands include Slug & Lettuce, Be At One, and Popworld. Find out more about a career with us at our website.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments during the recruitment process, please contact The Old Bank directly in advance to arrange support or accommodations.