Front of House Team Leader

Stonegate Pub Company; York; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to inspire and guide a dynamic team at a popular pub. This role involves leading efforts to create memorable experiences for guests while ensuring smooth operations. With a focus on teamwork and guest satisfaction, you will play a crucial role in maintaining the pub's welcoming atmosphere. If you are passionate about hospitality and have the ability to motivate others, this opportunity is perfect for you, offering a vibrant work environment and various perks.

Benefits

25% off food and drink for you and friends

Online benefits portal with discounts

VIP entry to Pubs and Bars

Corporate Discount Rates

Vitality Healthcare

Early access to earned wages

Qualifications

• Must be 18 or over due to the sale of alcohol.
• Experience in a leadership role is preferred.

Responsibilities

• Lead and motivate the team to deliver excellent guest experiences.
• Maintain smooth operations and foster a welcoming environment.

Job description

York, North Yorkshire, United Kingdom, YO10 5EA

Job Overview

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Charles Xii.

Work alongside the management team to bring our shared vision to life.

Help maintain smooth operations and consistency.

Foster a warm and welcoming environment where guests feel comfortable and valued.

About Us

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. Charles XII is the closest pub to the University of York, located in Heslington. It offers a large beer garden to the rear with car parking facilities available, whilst remaining traditional and cosy inside. Our guests can also bring along their four-legged friends.

What's In It For You?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
3. VIP entry to our Pubs and Bars
4. David Lloyd Corporate Discount Rates
5. Vitality Healthcare
6. Wagestream – Early access to your earned wages

Requirements

To be considered for the Front of House Team Leader position at Charles Xii, you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Charles Xii directly.