Front of House Team Leader

Stonegate Group; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Team Leader to inspire and lead a dedicated team at a vibrant pub. This role emphasizes delivering exceptional guest experiences while ensuring smooth operations and a welcoming atmosphere. Join a company that values its team members and offers flexible working hours, development programs, and various discounts. If you are passionate about hospitality and team leadership, this is an exciting opportunity to make a significant impact in a lively environment.

Benefits

25% off food and drinks

Discounts across retail outlets

VIP access to venues

Hotel discounts

Flexible working hours

Corporate discounts

Healthcare

Dental insurance

Early wage access

Development programs

Qualifications

• Experience in leading and motivating a team in a hospitality setting.
• Strong focus on delivering exceptional guest experiences.

Responsibilities

• Lead and motivate the Front of House team to ensure guest satisfaction.
• Collaborate with management to maintain smooth operations.
• Create a welcoming environment for all guests.

Skills

Team Leadership

Customer Service

Collaboration

Job description

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Location - Charles Xii

Role: Front of House Team Leader

We are seeking an experienced Front of House Team Leader to lead, motivate, and encourage our team to deliver an exceptional guest experience at Charles Xii.

Responsibilities include:

1. Collaborating with management to realize our shared vision.
2. Ensuring smooth operations and consistency.
3. Creating a warm, welcoming environment where guests feel valued.

About Us

Each of our pubs has its unique story and character, sharing a welcoming spirit. Whether it’s sports screenings, quiz nights, or DJs, there’s always something happening. We serve traditional pub fare, including burgers and fish and chips, and pride ourselves on pouring great pints. Our Charles XII pub, near the University of York in Heslington, features a large beer garden, parking, and a cozy interior, with a pet-friendly policy.

Benefits

• Reward Card via the MiXR App – 25% off food and drinks for you and friends
• Stonegate Xtra Rewards – discounts across retail outlets
• VIP access to our venues
• Hotel discounts
• Flexible working hours
• Corporate discounts, healthcare, dental insurance, and early wage access
• Development programs

Applicants must be 18+ due to alcohol sales. We are proud to be the UK's largest pub operator, with brands like Slug and Lettuce, Be At One, and Popworld. Learn more at www.stonegatecareers.co.uk. If you need reasonable adjustments during recruitment, please contact Charles Xii directly.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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