Front of House Team Leader

TN United Kingdom; Whitby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader who is passionate about creating an exceptional guest experience. In this role, you will support and mentor your team, ensuring high standards and compliance while fostering a welcoming atmosphere. With award-winning training programs and generous employee discounts, this is an exciting opportunity for individuals who thrive in a vibrant pub environment. Join a team that values connection and community, making every visit memorable for guests. If you are a people person with a love for hospitality, this role is perfect for you.

Benefits

Award-winning training and development programmes

25% off Food & Drink

Referral scheme up to £1,000

Employee Assistance – Licensed Trade Charity

Qualifications

• Experience in leading and mentoring teams in a hospitality environment.
• Strong communication skills and a passion for guest experience.

Responsibilities

• Support, coach, and mentor your team to ensure high standards.
• Create a welcoming atmosphere for guests and maintain compliance.

Skills

Team Leadership

Coaching

Customer Service

Job description

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Job Title: Team Leader

We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience.

1. Support, coach, and mentor your team
2. Support the management team and work together to create and deliver your vision
3. Ensure standards and compliance are maintained in the manager’s absence
4. Create a welcoming atmosphere for our guests

To be considered for this position, you must be at least 18 years old as it involves the sale of alcohol.

About us

We take pride in providing a warm and welcoming environment where you can enjoy live sport, a proper pint, or delicious pub food and simply sit back and relax. People are at the heart of what we do, from our top-notch teams to our guests at every table. We’re your pub, and we’re after the people who feel just as connected to who we are and what we do. If you’re a people person who’s passionate about straightforward, no-nonsense food and drink, we’ve got the role for you. The Duke Of York, Whitby is located at the bottom of 199 steps and is a must-visit for both regulars and tourists. The pub features 8 ensuite rooms and 7 with a sea view.

What’s in it for you?

• Award-winning training and development programmes
• 25% off Food & Drink for you and your friends at over 800 sites
• Referral scheme of up to £1,000 per person
• Employee Assistance – Licensed Trade Charity

At Stonegate Group, we’re proud to be the UK’s largest operator of pubs, bars, and late-night venues. Our brands include Slug & Lettuce, Be At One, and Popworld. Find out more about a career with Stonegate Group at our website.

If you have a disability under the Equality Act 2010 and need reasonable adjustments during the recruitment process, please contact Duke Of York directly in advance to arrange support, aids, or adaptations.