Front of House Team Leader

TN United Kingdom; Twickenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for passionate Team Leaders to enhance the guest experience at their vibrant pub. This role involves supporting and mentoring a dedicated team, collaborating with management to bring your vision to life, and ensuring a welcoming atmosphere for all guests. With a focus on teamwork and exceptional service, you will play a key role in maintaining high standards and compliance. Join a dynamic environment where your contributions will be valued, and enjoy benefits like training programs and discounts at numerous locations.

Benefits

Award-winning training and development programs

25% discount on food and drinks

Referral scheme up to £1,000

Employee Assistance through Licensed Trade Charity

Qualifications

• Experience in team leadership and mentoring.
• Strong communication skills for effective collaboration.

Responsibilities

• Support and mentor your team to ensure exceptional guest experiences.
• Collaborate with management to implement your vision.
• Maintain compliance and standards in the manager's absence.

Skills

Team Leadership

Coaching

Collaboration

Customer Service

Job description

Job Description

We are seeking experienced Team Leaders who excel in teamwork and are passionate about creating an exceptional guest experience.

1. Support, coach, and mentor your team.
2. Collaborate with the management team to create and implement your vision.
3. Maintain standards and compliance in the manager's absence.
4. Create a welcoming atmosphere for our guests.

Minimum Requirements: You must be at least 18 years old, as the role involves the sale of alcohol.

About Us

We are The Royal Oak in Twickenham, a pub that tells a story—be it of love, celebration, or simple togetherness. We offer an elevated pub experience with freshly prepared food, handcrafted drinks, and a unique atmosphere. Our pub is a hub for family outings, weekly events like quiz nights and live music, and celebrations including christenings, birthdays, and weddings. We also feature a large function room for up to 60 guests and a private dining area for intimate occasions. On Rugby Days, enjoy our steak and wine specials.

Benefits

• Award-winning training and development programs
• 25% discount on food and drinks at over 800 sites for you and your friends
• Referral scheme earning up to £1,000 per successful hire
• Employee Assistance through the Licensed Trade Charity

At Stonegate Group, we are the UK's largest operator of pubs, bars, and late-night venues, with brands like Slug & Lettuce, Be At One, and Popworld. For more information about a career with us, visit our website.

If you require reasonable adjustments during the recruitment process due to a disability as outlined by the Equality Act 2010, please contact The Royal Oak in advance to arrange support or accommodations.