Front of House Team Leader

Stonegate Pub Company; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to inspire and guide a passionate team. This dynamic role involves ensuring exceptional guest experiences at a vibrant venue in Hammersmith, where every moment counts. With a focus on teamwork and a love for hospitality, you will help maintain smooth operations and create a warm atmosphere for guests. Join a company that values unique experiences and offers great benefits, including discounts and healthcare options. If you are ready to make a difference in a lively environment, this opportunity is perfect for you!

Benefits

25% off food and drink

Online benefits portal

VIP entry to pubs

Corporate discount rates

Vitality Healthcare

Early access to earned wages

Qualifications

• Experience in a leadership role within hospitality.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Lead and motivate the Front of House team to ensure smooth operations.
• Foster a welcoming environment for guests.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Job description

We are looking for an experienced Front of House Team Leader who can lead, motivate, and encourage the wider team to deliver an exceptional guest experience at Hop Poles.

Work alongside the management team to bring our shared vision to life.

Help maintain smooth operations and consistency.

Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on crafting unique experiences at any time of the day or night. We cater to a diverse range of guests, and our teams create the perfect place to socialise with friends, whether for Bottomless Brunch, sport, or a great night out. Each venue has its own unique identity, which we celebrate in our teams. We require our team to engage confidently with guests and have a passion for great beer, cocktails, and sport. If it’s live, it’s on — and we are the place to watch it. The Hop Poles, situated in the heart of Hammersmith, is ideal for any occasion. Guests can enjoy dinner and drinks before heading to top comedy shows at The Apollo or catching a performance at The Lyric.

What’s in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our managed pubs.
2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the high street and other retailers for Team Leaders.
3. VIP entry to our pubs and bars.
4. David Lloyd Corporate Discount Rates.
5. Vitality Healthcare.
6. Wagestream – Early access to earned wages.

To be considered for the Front of House Team Leader role at Hop Poles, you must be 18 or over, as the role involves the sale of alcohol.

At Stonegate Group, we’re proud to be the UK’s largest operator of pubs, bars, and late-night venues. Our brands include Slug and Lettuce, Be At One, and Popworld. Learn more about careers with us at www.stonegatecareers.co.uk.

If you have a disability under the Equality Act 2010 and need reasonable adjustments during the recruitment process, please inform us in advance so we can provide support or adaptations. Contact Hop Poles directly for assistance.