Front of House Team Leader

TN United Kingdom; Sunbury-on-Thames; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Front of House Team Leader to create a welcoming environment for members and visitors. This role involves delivering exceptional customer service, managing reception operations, and supporting fitness appointments. The ideal candidate will possess strong supervisory and resource management skills, along with a passion for enhancing customer experiences. Join a team that values health and wellbeing, offering a range of benefits including free gym membership and lifestyle rewards. Be the face of a vibrant community and help shape a positive atmosphere.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Exceptional communication and customer service skills.
• Experience in a leisure or hospitality role.

Responsibilities

• Deliver and ensure professional customer service.
• Manage diary and resource planning effectively.

Skills

Supervisory experience

Customer service skills

Resource management skills

Administrative skills

Multi-tasking

Team motivation

Tools

Complex IT systems

Job description

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Front of House Team Leader, Sunbury-on-Thames

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Client:

Nuffield Health

Location:

Sunbury-on-Thames, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

79f26e3f2576

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Front of House Team Leader

Sunbury Fitness and Wellbeing Club | Front Of House | Permanent | Full time
£28,000 per annum

Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

Our club currently has an opportunity for a Front of House Team Leader. The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you'll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills.

Key Requirements

• Supervisory experience
• High quality client service interaction
• Strong resource management skills, including use of complex IT systems
• Ability to prioritise and deal with varied workload effectively
• Experience in administrative/office environment
• Ability to multi-task and work under pressure
• Proven self & team motivator
• Flexibility to cover staff absences & sickness
• Clean and presentable appearance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.